On this page you will find a collection of frequently asked questions from customers and interested parties. By clicking on one of the listed areas, you will be taken directly to the desired topic.
General questions
Administrator Library: All rights to edit all components and prices including margins. Projects: Editing and assigning other users to projects.
Project Manager Library: No rights for editing components and prices. Projects: Editing and assigning other users to projects.
Simple user Library: No rights for editing components and prices. Projects: Only visibility and editing the projects assigned to them.
Eturnity Expert
Switzerland: Google Maps as well as Swisstopo map material can be used. Germany: Google Maps and orthophotos. Austria: Google Maps and orthophotos from Basemap.
In addition to the module display, you will also find the “Zoom” setting, where you can choose between “minimum”, “normal”, and “maximum”. Accordingly, the house with the modules is displayed larger or smaller. We can also adjust this for you by default if you do not want to make the change when generating each PDF, so that the zoom is always set to “maximum”, for example.
1. Open Google Maps separately. Find the building for which you want to plan an interpretation and right-click on the building. Then click on “What’s here?” and add the corresponding address in the solar expert.
2. Try entering the address of the building next door or a street next door. You can then switch to the desired building in the map section. The PDF always shows the building for which the modules are marked. You can then easily correct the customer address in the “Customer” tab.
Eturnity Calculator
Calculations
Yields: The income consists of the savings from “prevented electricity purchase” (i.e. own consumption * electricity consumption tariff) and the income from electricity sales (feed-in quantity * feed-in tariff). If a stored tariff is used, it is included in the calculation by the hour (high and low tariff). In addition, the electricity consumption and feed-in tariffs are changed annually (e.g. taking inflation into account).
Operating costs: The operating costs for PV and battery storage are deducted from the revenues.
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N'hésitez pas à nous contacter
Votre question ne figure pas dans la liste ? Nous nous ferons un plaisir de vous conseiller !
Your personal consultant
Nous sommes à votre disposition pour toute question complémentaire.

Contact us
Your question was not included? We will be happy to advise you!
Your personal advisor
We will be happy to answer your questions, just get in touch with one of our customer consultants.

Contact us
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Your personal advisor
We will be happy to answer your questions, just get in touch with one of our customer consultants.

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We're happy to answer your questions, just get in touch with our customer service team.

